Can we get real about client support?: All of the major online divorce services, including NetDivorce, promise some form of "unlimited client support." Here's the problem. An overnight answering service that has no access to or knowledge about your case is not client support! It gets worse. Phone calls answered during the business day at LegalZoom.com, CompleteCase.com and MyDivorcePapers.com by untrained people who have no access to or knowledge about your case is not client support. In case you hadn't guessed, NetDivorce is a small firm. If you want your divorce case to be handled by suits in a big building, it ain't us. We have an IT/web developer guy who handles all the technical stuff, and we have Ed and Peter, who handle all cases and all client support. Ed and Peter answer phone, email and live chat Monday-Friday 7 AM to 7 PM. Relax! It's not that bad. Each of us works at his home. Peter can make it from his pool to his desk in less than 4 seconds. We're not pushed. We answer all comms. promptly. We answer over 90% of phone calls on the first pass and return all calls promptly. We each have over 30 years of experience in high-volume, low cost California divorce. We always have access to and knowledge about your case. That is client support.
LegalZoom.com may be great for business incorporations and other very simple paper-shuffling services, but they are CLUELESS on divorce! Don't take our word - check their 237 Better Business Bureau complaints in the last 3 years! Or just search on "LegalZoom divorce problems," and you'll have an interesting afternoon of reading. LegalZoom is the classical example of a company that is Jack-of-all-Trades and Master-of-None. If you want your California divorce to be handled by a bunch of suits in a big building and never get to speak to someone who knows your case, we recommend LegalZoom. If you want your case handled by 2 guys, each with over 30 years of experience in California divorce only, who answer over 90% of inbound phone calls and promptly return the call on all others, might we suggest NetDivorce.
NetDivorce does not use price anchoring to trick you into hiring us: Price anchoring is when the appliance salesman shows you the most expensive washing machine first, even though he knows that no one needs or wants the most expensive model. He just wants you to feel better about buying a less expensive model after he has anchored the big price in your mind. Price anchoring in online divorce is when all of our main competitors tell you that their $300 fee will save you "thousands of dollars" on attorney's fees. No, it won't! They're anchoring that huge price in your mind by referring to attorney's fees for complex or contested divorces. It's apples and oranges. If you have an uncontested divorce, you can find a California lawyer to handle document prep only (on an un-bundled basis) for around $400-500. Doc prep is all that CompleteCase.com, 3StepDivorce.com and DivorceWriter.com offers. Suddenly, that $300 doesn't seem like such a great deal, huh?
NetDivorce's Flat Fee is $129. There are No Ups or Extras, and You Get Your Completed Docs Immediately: When you complete our online interview, it takes literally 3-6 seconds to download the batch of prepared legal documents to your computer in pdf format. Those are complete docs - ready to be printed, signed and filed. If you pay MyDivorcePapers.com its "total" $159 fee, you must wait 3-10 business days after you complete their online interview before you get your completed docs! (Don't take our word for that - check their 22 Better Business Bureau complaints in the last year.) If you call them during the 3-10 business days, they offer you a $125 "expedition fee" to get your docs sooner. That's called a ransom. Don't pay the ransom!
NetDivorce provides a COMPLETE divorce service: The most important document in your case is the Marital Settlement Agreement (MSA). It is the written agreement between you and your spouse. It covers all issues in your case. It is not mandatory, but it is a real good idea to have an MSA even if nothing is involved in your case. The MSA ties up a lot of loose ends. NetDivorce prepares your MSA as part of our flat $129 fee. Our biggest competitor, CompleteCase.com, does NOT provide an MSA for its $299 fee! Instead of the MSA, they use only the California Judicial Council forms. NetDivorce also uses the Judicial Council forms in any case that does not request an MSA. CompleteCase.com uses only the Judicial Council forms in ALL cases. The Judicial Council forms are check-the-box and fill-in-the-blank forms. They are adequate, but they are not very detailed. Their use also tells the Judge reviewing your case that you and your spouse are NOT in agreement, even when you are in agreement. If you use CompleteCase.com to get your California divorce, you can expect that your case will be much more heavily reviewed by the Judge as s/he will think that you and your spouse are not in agreement because there is no MSA in your case. How can CompleteCase.com claim to provide a Complete Case if they don't provide the most important doc in your case?
NetDivorce Doesn't Use Bogus Testimonials to Trick You Into Hiring Us: All NetDivorce client testimonials are from real NetDivorce clients. Each testimonial is verified by the Business Consumer Alliance, a nationwide independent testimonial company, and each testimonial bears its original date. MyDivorcePapers.com runs a bogus testimonial site at certifiedcomments.com that is hosted on the same web server and has MyDivorcePapers.com as its ONLY customer!! They write their own testimonials to trick you! See our investigative report. It's kinda funny - until you realize that YOU are the target. Completecase.com doesn't use any testimonial service. They just re-cycle the same un-verified "testimonials" they've been using for 15 years.